You have to connect it to you computer and then access it via the internet. YOu can't access it like a normal external hard drive.

But the biggest problem was that when I did get the hard drive I was unable to access it. This means it take more time for them to do. It does not discern between this hard drive and that.

Something some of you may not be aware of is that they need to send you absolutely everything you have backed up. So I paid the extra charge to have them post me a copy of my drive via the mail. This was not too complicated, but it was going to take a few months to get 3 TB down of a particular hard drive specific to one project I am working on. The other month my main work hard drive crashed and was irreparable. It took over two years to get all this information uploaded (yup, I'm in Australia and have a very slow internet connection). I had about 5 TB stored on Crashplan, spread over two main computers and 3 external hard drives. What is particularly bad though is the inefficient workflow when you need them to send a hard drive. The interface is not very intuitive, especially when it comes to multiple drives.

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